While it’s important to be helpful, engage in the investigation and provide a statement, you should immediately tell Ever duty flex incident support team by emailing incidents@Everdutyflex.com

We’ll support you by finding out what the allegation is. Then, we’ll get copies of witness statements, MAR charts and other documents that might help you write the statement. We’ll also review your statement before it’s sent to the service to make sure it’s a factual, thorough response to the allegation. 

If applicable, tell your union about the investigation – especially if your practice is in question. They may offer a statement-checking service.

You should follow the statement guidance, making sure that you give a full account – including relevant background information. Keep it factual: don’t give your opinion about what others may or may not have done. Instead, stick to what you saw or heard personally. Always use professional language rather than slang or offensive language (unless you are directly quoting someone). 

If you need any help writing your statement, please get in touch and we’ll support you.

You are responsible for documenting the care that you give, and you need a login to do so. You may be given a generic login – for example, “Agency Nurse” instead of a name. If so, write your name at the end of each entry to maintain a clear audit trail of the care you’ve given.
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You should never use someone else’s login or ask someone else to complete care documentation for you. If you’re asked to do that, speak to the person in charge and politely explain why it’s important for you to have your own login.
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If you can’t access the system with your own login, please raise this as an incident by telling both the manager at the care home or hospital and Ever Duty flex.

Make sure you read the healthcare organisation description before you commit to working a shift. If you find out the healthcare organisation description isn’t accurate when you arrive for your shift, that could be because resident needs or occupancy have changed.

If you’re not comfortable taking extra responsibility, don’t accept the keys and call Ever Duty Flex immediately. If you feel overwhelmed partway through the shift, raise your concerns with both Ever Duty Flex and the service manager to get support. Under those circumstances, you will need to complete the full shift.

In both cases, you should create an incident report to help stop the situation happening again.

Don’t panic! Around three-quarters of NMC referrals are closed at the initial screening stage.

Tell us straight away and one of our governance nurses will support you and help identify any training needs, reflection and remediation.

While it’s important to be helpful and engage with the investigation, you should immediately tell Ever duty flex incident support team by emailing incidents@Ever DutyFlex.com

We’ll support you by finding out what the allegation is. Then, we’ll get copies of witness statements, MAR charts and other documents that might help you prepare for the meeting. Sometimes, we can help you write a really detailed statement, which might mean you no longer have to attend the meeting.
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If applicable, tell your union about the investigation – especially if your practice is in question.

This is not an investigatory meeting or anything to be concerned about: it’s just a video meeting with a Ever Duty Flex governance team professional.

It’s similar to a “supervision”, but there will only be two of you on the call. We use calls like this to find out more information after you’ve provided a statement, or to share training resources if we’ve identified a learning need.

Always report your concerns, even if you’re unsure about specifics. You can report to incidents@Everdutyflex.com through Ever duty flex Freedom to Speak Up Officer. Ever duty flex also has a Raising Concerns and Whistleblowing policy.

We rarely need to place someone’s account under review because of an incident. When this happens, it is either because you haven’t given us a statement, or because serious allegations have been made about the way you practice.

In the second scenario, it might be too risky for you to keep working for Ever duty flex while the investigation is ongoing. Placing your account under review could help protect you from further allegations.